Wrong! Your review is off base, Dawn. Because, we spoke at length about your pilates tables and whether we would be the ones disassembling and reassembling them or you would be doing that so you could save money. You eventually came to the decision that you would be the one doing it, TO SAVE MONEY. I said fine, however, I told you whenever someone takes whatever types of equipment apart and then expects us to put it back together, there can be issues because we didn't take it apart to begin with. That's common sense. We obviously don't have the knowledge of how everything goes back together that the person taking it apart does and don't know where hardware is or if it's missing. This seems to be the case in your move. You took everything apart to save time thus money but then expected us to reassemble it in a timely manner as if we took if apart (yelling at my guys - btw). Then if parts were actually missing you blamed it on us, which was not true because the guys actually eventually got it back together to your satisfaction. We actually spent nearly 2 hours additional time on your job that we didn't get paid for. The guys did everything in their power to get the job finished which they did however 2 hours late because you wanted to disassemble equipment then not reassemble it against our agreement. On your move we didn't lack experience and I assure you the move wasn't too much for us. It was your dishonesty when setting up the job that caused the issue. My head guy has been with me for 12 years and the others for over 3 each and are highly experienced top end movers! That said, Dawn, after all the extra effort and extra time put in at your job, which you never paid for, this is how you reward us with a lousy review!
Hope we can work for you again, Riley!
Thank you so much for your business, Michael. I hope to do business with you again in the future!
Glad we could help, Jenna. Thanks for using Small Move Specialists!
Thank you Tiffany! Hope to have future business with you!
Thanks, Brian and hope to serve you again in the future!
Thanks Dan! Glad you were happy with the move and thanks for the business!