FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our services are billed at $115 to $150 per hour with a minimum of 2 hours per job. This ensures we can provide quality service and cover preparation and travel time. Additional hours are billed at the same hourly rate. We’re always transparent with pricing—no hidden fees.
- What is your typical process for working with a new customer?
At TruBlue Home Service Ally of Phoenix, we want every homeowner to feel comfortable, informed, and confident from the very first call. Here’s what you can expect when you work with us: Initial Contact – We start by learning about your project, whether it’s a single repair, a list of handyman tasks, or a larger job. Photos or a quick description help us understand the scope right away. Estimate & Options – One of our technicians will schedule a visit to review the project in person. We’ll provide a clear, upfront estimate and explain your options. In many cases, if you approve, we can start work the same day. Scheduling & Service – Once you’re ready to move forward, we’ll schedule the job at a time that works best for you. Our team arrives on time, in uniform, and ready to get the job done right. Completion & Guarantee – After the work is finished, we review everything with you to make sure you’re satisfied. With our “We Get It Right the First Time”, you can rest easy knowing we stand behind our work. Ongoing Support (Optional) – For homeowners who want peace of mind year-round, we also offer scheduled maintenance programs to keep your home in top shape. Our goal is simple: make the process stress-free and deliver reliable, professional results every time.
- What education and/or training do you have that relates to your work?
At TruBlue Home Service Ally of Phoenix, we’re proud to combine hands-on experience with professional training to bring homeowners the best service possible. Certified & Experienced Technicians – Our team members go through rigorous onboarding and training to ensure they meet TruBlue’s national standards for quality and safety. Many of our technicians also bring years of real-world experience in carpentry, drywall, painting, plumbing, and general handyman work. Background-Checked & Insured – Every technician is background-checked, fully insured, and trained to prioritize customer safety and trust. Ongoing Skill Development – As part of a national franchise, we have access to continuous training programs and resources that keep our team updated on the latest tools, techniques, and safety practices. Customer Service Training – We don’t just focus on fixing homes—we focus on serving people. Every member of our team is trained to provide clear communication, respect your home, and deliver our “We Get It Right the First Time” Guarantee. This combination of professional training, hands-on expertise, and ongoing development is what makes TruBlue stand out as a reliable home ally here in Phoenix.