Elite Clean Team

Hi, An. We’re sorry to hear that you were not satisfied with the service. However, we’d like to clarify a few important details. First, we did work within your stated budget of $95 for 2 hours, not the $170 you mentioned. Our standard post-construction cleaning rates are typically higher due to the level of dust and detail involved, but we honored your budget and sent one of our experienced cleaners for the time requested. You were also informed ahead of time that 2 hours would not be enough to fully deep clean a space post-renovation, especially given the heavy dust and residue that comes with construction. We even called you during the service to ask if you’d like to approve additional time to ensure a more thorough job, but you chose to stick to the original 2-hour limit and instructed us to “do what she can” within that time. Our cleaner did her best to prioritize the main areas within the limited window. We're always happy to accommodate our clients’ needs, but results are based on the time and scope agreed upon. We understand cleaning expectations can vary, especially for first-time clients, and we encourage open communication so we can best serve your needs. We wish you all the best moving forward.