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- Cynthia W.
Jan planned an amazing two week trip to Italy for my sister and myself- it could not have been more fabulous! After meeting with me to get an idea of what we were looking for she created a wonderful experience for us that was way beyond our expectations. She is the very best at what she does and we will not travel without her expertise! Thank you, Jan. Cynthia WoodMay 1, 2020
- Cindy B.
We have used Gateway Destinations to book several European vacations as well as domestic trips. Jan finds great deals on travel packages for us every time. These packages cost much less than if I had booked the exact same flight/hotel/tours, etc. myself (I have checked!). We had to cancel our April vacation to Maui due to the COVID 19 pandemic. Jan was very responsive and worked hard to get us a FULL REFUND. We expected a credit, maybe, but were thrilled to get the refund and the flexibility to rescheduled at a later date, or not. Thank you Jan for your superb customer service and dedication during a truly crazy time for the travel industry and the world.Apr 16, 2020
- Jane N.
Jan has helped us plan two cruises. She is knowledgeable and prompt in her responses to our questions. When we had to postpone our second cruise due to COVID-19, she was caring and helpful in seeking reimbursements and an arrangement with the travel insurance carrier for transferring our policy to future travel.Apr 13, 2020
- Robin R.
Jan is a wonderful agent, who takes her job seriously and will go the extra mile for her clients. She is always willing to look for the best options and delivers quality tour guides, good prices and interesting tour options. She does alot of research prior to booking and always keeps her clients best interest in the forefront. She works late hours and weekends to ensure that she gets the job done. Her final presentations that are delivered just prior to your trip are well organized and easy to follow. I highly recommend Jan at Gateway Destinations for all of your travel needs.Apr 10, 2020
- Juju L.
We were vacationing in New Zealand when their Prime Minister canceled all non essential domestic travel due to COVID and all international flights including ours to the States were closing down fast. The State Dept was asking Americans to return so you can imagine how many were scrambling for flights. When you are in a dire situation like that you quickly learn why you always want Jan as your travel agent! Others in our group had booked their own flights and could not get through to the airlines. You can imagine their stress levels! We relied on Jan totally and she came through by getting the 3 flights we needed AND on the date we needed. This was the first time I had used Jan’s services and I will be using her for my travels in the future!Apr 10, 2020
- What should the customer know about your pricing (e.g., discounts, fees)?Custom itineraries offered on a fee basis; minimum Retainer Deposit of $100 for domestic travel and $250 for international
- What is your typical process for working with a new customer?Initial consultation by phone or in-person to discuss past travel history, desired goal for vacation, travel style and budget before making recommendations.
- What education and/or training do you have that relates to your work?Certified Travel Associate 13 years' experience France Specialist (thru Signature Travel Network & Travel Institute) River Cruise Specialst (AmaWaterways, Avalon, Crystal, Uniworld, Tauck) Aussie Specialist New Zealand Kiwi Specialist