FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our onsite rate is just $89 per hour. Our flat rates on Thumbtack might be lower.
- What is your typical process for working with a new customer?
We treat our new customers just the same as the customers we have served for over ten years. We provide them with exemplary, award-winning service and some of the most talented, tenacious and friendly technicians available. We want our customers to be thrilled with everything we do. So, we back up our work with an iron-clad guarantee: If we can't fix a tech problem that you are experiencing, there will be no charge for that part of the service.
- What education and/or training do you have that relates to your work?
All RescuTechs are A+ Certified by CompTIA (The Computing Technology Industry Association), and all have at least 10 years of in-the-field experience.