|Monday||8:00 a.m. to 5:00 p.m.|
|Tuesday||8:00 a.m. to 5:00 p.m.|
|Wednesday||8:00 a.m. to 5:00 p.m.|
|Thursday||8:00 a.m. to 5:00 p.m.|
|Friday||8:00 a.m. to 5:00 p.m.|
Global Prevention Services, Inc. (GPS)
Michael, I believe he is the owner, was very easy to communicate with. He was very articulate in writing. He sent his project manager out to see the scope of the job. It took 11 days to receive a proposal and I needed to inquire about it a couple of times. It was a large and complicated job do. It took quite a while to get bids from subs. In the end, after submitting the proposal, I was left hanging. Michael said we could discuss the proposal and change or eliminate items that were too costly and I was certainly open to that. However, I was never contacted again. Perhaps they felt like the ball was in my court but since I didn’t initiate contact for revision, the project apparently died. Perhaps they didn’t want to do the job after all. Initially it was an excellent experience but languished after thatFeb 17, 2018Verified
Very happy with the experience, from planning to completion. Super responsive to my questions concerning the project. Their bid was middle of the pack on what I got from other contractors.Jun 16, 2017VerifiedMichael H.'s reply
Stephen, Thank you for the great review, we always strive to provide a great value for our clients and to make the project process as stress-less as possible. We also work hard to have zero change orders (no surprises helps to reduce the stress as well) such that, in the end, we are often the most competitive price as others add costs and profits not known in advance. Your patio looks fantastic, we hope you enjoy it for many years to come. Best regards, GPS® Customer Service 480-951-3600
About this pro
Years in business15
Times hired on Thumbtack57
Number of employees15
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Our service does require an on-site visit (provided at no charge in our market areas) so that all the details can be collected to properly service the needs of our clients. No matter if the project is brand new construction, a minor or major remodel or a remediation or emergency situation, true and accurate pricing requires data collection, site awareness and the determination for equipment, material and product needs. Those who will quote site unseen will have to change their quote (later on) or have built-in price protection that will only serve themselves.
- What is your typical process for working with a new customer?GPS is different and much of what we do that separates us from our competitors are trade secrets - literally. But, we can offer in answer to this question that most of our success lies in 'listening'. We are all about the client, their desires and needs or for those looking for direction or advice, we enjoy that too. It is such a simple concept, but so few businesses ever master the art of satisfying their clients - completely, each and every time. We meet with our clients and prospects, follow their lead, and augment their projects when asked to do so. We then communicate continuously until we have delivered on their vision. No lip service, no excuses, just a focused effort to generate results, create associations and enjoy the work and the relationships.
- What education and/or training do you have that relates to your work?We are constantly gaining knowledge, attending seminars & events and our key people are required to maintain their certifications through continuing education. The Founder of the company speaks regularly to audiences within the industry and to real estate professionals, builders and others related to the development, construction and maintenance of real property.