FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the specific needs of your project. Whether you're dealing with storm damage or planning a retail upgrade, we offer free inspections and honest, upfront estimates. There are no hidden fees. For insurance-based jobs, we work off the scope and pricing approved by your insurance company. For retail work, we provide detailed proposals and offer financing options to help fit your budget. We also proudly offer discounts for military members, first responders, and seniors.
- What is your typical process for working with a new customer?
We start by scheduling a free, no-pressure inspection. During this visit, we assess your roof and exterior, take photos of any damage, and explain what we found in clear, simple terms. If you’re filing an insurance claim, we’ll walk you through the process and help you understand your coverage. If it’s a retail project, we’ll give you a detailed proposal. Once you’re ready, we handle everything from materials to permits to cleanup.
- What education and/or training do you have that relates to your work?
As a Storm Guard franchisee, we receive comprehensive training from the national Storm Guard Home Office and leading manufacturers in the roofing industry. Our team is certified in proper installation practices, safety standards, and damage assessment techniques. We also stay current with local building codes in Illinois and ongoing product innovations to ensure you get the best, most reliable service.