FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Full Transparency. Complete Cost Visibility. No Surprises. At Capticon, we believe you should have complete confidence in where your money is going. That’s why we operate with a fully transparent pricing model designed to give our customers greater visibility and control over their construction investment. Labor costs are clearly identified, while equipment and materials are billed at actual cost, with a clearly disclosed 12% overhead and 13% profit margin. You see what we see—giving you a clear understanding of what you’re paying for and why. For our customers, that means no mystery pricing, no hidden fees, and no wondering where the budget went. You can make informed decisions throughout the project because you have real visibility into the costs behind the work. We believe transparency creates accountability, accountability builds trust, and trust leads to better projects and stronger long-term relationships. Your project. Your investment. Full visibility every step of the way. That’s the Capticon standard.
- What is your typical process for working with a new customer?
Our process starts with listening. We take the time to understand your project, priorities, budget, timeline, and expectations before recommending a path forward. From there, we evaluate the scope, identify potential challenges, and provide a clear plan for moving forward. Once approved, our team coordinates scheduling, materials, trades, and project requirements while keeping you informed throughout the process. Transparency is a major part of how we operate. You receive clear communication about costs, progress, changes, and decisions so you always understand where your project and investment stand. From the first conversation through final completion and closeout, our goal is to make construction organized, transparent, and predictable—with no unnecessary surprises. Clear expectations. Consistent communication. Full transparency. Professional execution. That’s the Capticon process.
- What education and/or training do you have that relates to your work?
Our foundation is built on union-trained journeyman craftsmanship, electrical engineering knowledge, and extensive hands-on construction experience. Our team brings a strong background in commercial and industrial construction, with experience across complex environments including hospitals, hotels, commercial facilities, industrial projects, and residential construction. This combination of formal trade training, technical knowledge, and field experience allows us to understand projects beyond the surface. We understand the importance of proper planning, constructability, safety, code compliance, trade coordination, and quality execution. At Capticon, we combine skilled craftsmanship with professional construction management to deliver projects safely, efficiently, and to a high standard.