He immediately made contact and set up a appointment for the next day (in-house) Mike, arrived as scheduled and made all the necessary repairs; transferring files and programs, emails, and removing old/bad outdated data. The computer is working great! Mike, went a step further, he not only called me in Dallas to tell me the problems he found with the computer, he called when he finished. My friend was very excited that now she was able to get back online to her emails and, of course, Facebook! Thanks, Mike, you’re the best. NOTE: One more thing, Mike set it up so if ever there’s a problem in the future, he can work on her unit by remote. I’m going to make sure he can do the same for me here in Dallas, too.See more