Lorena Cleaning Services

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Introduction: We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Overview

Hired 38 times

Background checked

3 employees

8 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Featured Projects

316 photos

House Cleaning
House Cleaning

Specialties

Cleaning method

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.7

12 reviews

5

84%

4

8%

3

0%

2

8%

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This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:

Hébatullah T.

Jun 7, 2023

·

Hired on Thumbtack

My experience with Lorena Cleaning Services was not a positive one. They scheduled three appointments with me, one appointment for housecleaning, and two for quotes and unfortunately, they did not show up. To make matters worse, I did not receive any communication whatsoever about the cancellation unless I repeatedly reach out to them. I was very disappointed with this lack of professionalism. I had taken time out of my day, and to have it cancelled without any notice was frustrating. I understand that things happen, and sometimes appointments need to be rescheduled or cancelled, but communication is key. Overall, I cannot recommend Lorena Cleaning Services based on my experience. I hope that they can improve their communication and reliability in the future, as I believe that these are essential qualities for any housekeeping company.

Details: 2 bedrooms • 2 bathrooms • Standard cleaning • No pets in home • Every 2 weeks

House Cleaning

Ginger F.

Apr 14, 2023

·

Hired on Thumbtack

Worked quickly and very thorough!

Details: 3 bedrooms • 3 bathrooms • Deep cleaning • Pets in home • Just once

House Cleaning

Credentials

Background Check

Lorena Trejo

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We prefer to negotiate our pricing based on the customer's services in order to provide a reasonable price for both the firm and the client. We also like to work on pricing based on the services requested and provide a reasonable price for a package of services.
What is your typical process for working with a new customer?
We want to listen to our clients' opinions and work within their budget to ensure that their price is taken into account.
What education and/or training do you have that relates to your work?
We have years of expertise cleaning homes and focusing on professional services to keep all of our clients happy and satisfied so that they may continue with cleaning management. We are also partners with a company that assists in training our staff to do a good job.

Lorena Cleaning Services

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