FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. Every quote includes labor, materials, cleanup, and disposal. The only additional costs that may arise are for any hidden wood rot or damaged decking that cannot be seen until the old roof is removed. If any issues are discovered during tear-off, we will immediately notify you and provide a clear, written change order before moving forward with repairs. We also offer financing options to make your project more affordable.
- What is your typical process for working with a new customer?
We keep things simple and professional: 1. On-site roof inspection to assess the condition and identify any issues. 2. Detailed quote creation, including materials, labor, and any required repairs. 3. Once the customer approves the quote, we begin the permit process with the city. 4. Installation typically begins within 2 weeks, weather permitting.
- What education and/or training do you have that relates to your work?
The owner brings 20 years of hands-on construction and roofing experience to every project. He built his expertise working with major home builders, mastering everything from structural framing to complete roof installations. His background ensures every HomeXperts project is evaluated with a trained eye and completed to the highest standard.