FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing for house cleaning varies depending on the size of the home, number of bedrooms and bathrooms, and the type of service needed (Standard Clean, Deep Clean, or Move-In/Move-Out). We offer free, no-obligation quotes so you can get an accurate price based on your specific home. Our pricing is competitive and reflects the quality and reliability of our cleaners. We currently have a limited-time promotion for new customers — $50 off your first cleaning when you book in July using code JULY50. There are no hidden fees. You’ll always know exactly what you’re paying before confirming a booking.
- What is your typical process for working with a new customer?
1. Free Quote You’ll receive a customized quote based on your home’s size and cleaning needs. We offer free, no-obligation quotes. 2. Easy Online Booking Once you’re ready, you can book directly through our simple online system. You’ll be able to choose your preferred date and time, add any special requests, and see exactly what you’ll be paying upfront. 3. Confirmation & Communication You’ll receive a booking confirmation along with the cleaner’s name and details. Our system makes it easy to communicate any notes or instructions before the clean. 4. Professional Cleaning On the day of service, one of our experienced, background-checked cleaners will arrive on time and complete the job according to the agreed scope. 5. Payment & Follow-Up Payment is handled securely through our platform. After the clean, you’ll have the opportunity to leave feedback and request any adjustments if needed. We aim to make the entire process smooth, transparent, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
I (owner) bring strong business and operational experience to Valera House Cleaning. With a background in finance and accounting, I’ve built efficient systems for scheduling, communication, and quality control to ensure every cleaning runs smoothly. More importantly, I carefully vet and select experienced, background-checked cleaners who take pride in their work. I provide clear standards and expectations so our team consistently delivers high-quality, reliable service. My focus is on running a professional, organized operation so customers can enjoy a clean home without the usual headaches of coordinating cleaners.