Bob Farthing says, "We chose Need for Build for our kitchen and bathroom remodel for two reasons: They came highly recommended on Nextdoor, and their price was the lowest out of the three estimates we received. Overall, our experience was positive and earned them five stars, mostly due to the quality of the subcontractors that completed the work. All of them were not only highly professional craftsmen and women, but quality people as well. They were respectful of our home; were easy to work with, even when plans changed; and cleaned up every day. The result was a beautiful transformation of our home.Our experience with our project manager and assistant manager was equally positive. We had daily communication via text with one or both of them about what was happening each day. The project manager paid attention to every detail, kept the project on track, and managed the schedule and costs. The assistant manager worked hard to make sure all materials were on site when they were needed, down to the smallest detail. We enjoyed working with both of them, and developed an honest relationship and open communication that served us well, especially when things didnt go as we had planned.There were only two areas of our project that were very challenging. The first difficulty was working with NFBs partner company, Reece, which is where we were told to go to order all appliances and fixtures. It took weeks to get quotes; and then out of the 8 appliances we ordered, 5 of them were either damaged in shipment or missing parts. Our cooktop took 5 visits from the repair company (each a week to ten days apart to get new parts) to get it operating, which ironically made it the last item to be completed but the one we needed the most. We had the same experience when trying to order all the fixtures. In fact, we became so frustrated with trying to get a quote, that we gave up and ordered everything ourselves online.The second difficulty happened on day ONE of meeting our project manager for a free estimate. After 3-1/2 hours, he told us he was ready to discuss our contract, and then said that the owners policy was same day discounted price, meaning that we were expected to sign the contract right then in order to receive a 15% discount (which was significant). No chance to review it, talk about it, ask questions, etc. We felt so pressured and disrespected; and it took months to establish trust and a working relationship - not a great start to our project. We would recommend Need For Build to family and friends for the quality of work from the subs and management; but buyer beware of the unknown company policies established by the owner."See more
