I am very happy with the care and cleaning by Charles and his team Air Duct Professionals. Apparently dryers should be cleaned every year (and Charles says you can use a leaf blower in the disconnected dryer entry one year and alternate with the pro your second year). Heating cooling ductwork should be cleaned every 5-7 years. I didn't know that, but can see how this makes sense. My ducts were filthy, as I had never had them cleaned, and after 14 years I was prompted when my dryer lost its efficiency.
Charles and his team did fine work. They arrived on time, cleaned up during and after, including cleaning vent covers and floor sweeping any escaped debris (like old paint chipped overspray from the builder). The job took over 3.5 hours on my two system, 20 vent household. Charles was very knowledgable, inspected the job and then took the extra effort of going into the attic to check the condition of the ducts themselves. He pointed out that skipping this step could make the whole cleaning process a waste of time. He found a couple of holes made the repairs at no charge. He also did extra work with the attic for me--observing it needed cleanup, including removing a dead bird, which prompted me to give him a hefty tip. Meanwhile the team sealed the vents and vacuumed/cleaned them thoroughly. The dryer vents out of my roof, and I hadn't realized the end cap (deflecto) had blown off and was missing. It left an opening in the roof for the bird to get into my attic and also was the reason my dryed vent was clogged-- with a second big fat (dead) bird that had flown down the tube, which Charles desposed of.
Charles has a background in fire restoration/cleanup, and this knowledge showed in his work. He also pointed out that when I run the dryer I must turn on the fan and shut the laundry room door to keep lint from escaping into my house. He also recommended I start using a better filter than my current (which the company does not sell), the 3M Filtrete. He also replaced the dryer/wall connector as mine had screw holes for lint to escape. He showed me how much lint had collected around the holes, some of which went airborn. So not only did Charles, Jasmine and Jevan do great work, I also learned from this experience.
The Deflecto replacement required someone with a long ladder to tackle the job. I hired a second company who also cleans ducts (they didn't bring their long ladder, though I had explained what the job needed). They came, and they inspected Charles' work because they said some air duct cleaners don't really do a good job, that the ducts still might need cleaning, but after inspecting there was no need for any more work. So I would say the second company gave (tacit) good reviews to Charles' team as well.