FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing does not generally change depending on our customers estimated "difficulty" of their project. We have set prices for our services and will usually stick to these prices for our customers needs without sacrificing in quality or expectation. Reesearching our competition bi-weekly to make sure we have the best price for each service in your area isn't always easy. But HookUp&Install will stop at nothing to be the best. Our estimated times that we have for each service is there for our techs comfort and not for us to squeeze their time for profit. We ask that you remember that you are not only paying for a completed project, but for the expertise, professionalism and individualized time that our staff puts into each project to guarantee your satisfaction.
- What is your typical process for working with a new customer?
Our processes are in order to allow us to provide the best service to you as the customer. Everyone is different and we have implemented several changes, from various customer requests over the years to get where we are today. We are here to help! Please provide feedback for us to better assist "you" the customer for special request. Our process is as follows: -Pricing and time of service must be verified by customer before your service can be scheduled. -After scheduling changes to service/s can be made without additional charge. Same day cancellations/reschedules may incur a small fee. -Troubleshooting or on-site estimate charges are collected upfront. -Our techs have a four hour window for their arrival on scheduled date of service to insure they have time to complete previous projects. -In some cases you may receive up to 3 messages throughout the day with changes in our eta. Project may require confirmation and/or rescheduling at this time as there may not be enough time to complete within the four hour arrival time. - On the day of service make sure to contact our customers with an eta at least 30 min prior to arrival. We may request confirmation at this time. If the customer is not home or does not answer after confirmation, we must stay a minimum of 15 minutes. (If the customer still does not answer our techs must note the account and take photos to show their arrival and departure times). Because of this we ask that you give at least 24 hour notice if you wish to cancel or reschedule your project in order for us to alert in in-field tech. "This is for everyones comfort and security in our provided appointment expectations!!!" -HookUp&Install
- How did you get started doing this type of work?
We have family in the industry, DirecTV is how we got started 10 years ago. For the past 2 years we have dedicate our lives to furthering our company, expanding our knowledge, and improving our abilities to serve our customers independent needs