Otto was friendly. His helper had some trouble, which is understandable because our yard was *ahem* uh... slightly overgrown (the plants were around 2 feet tall - our yard had returned to the wild) the bush that we had them trim had apparently overgrown as well, because there's now a big hole where there used to be green. Could look better, but it needed the trim. 4 stars only because our regular trash ended up being full with yard waste, and that is only bad because we needed to save some trash bags for the following week. If we weren't moving out of the state, I would definitely have them maintain my yards, assuming they were inclined to come back. Oh, and by the way this place was far cheaper than others who came out to quote the work... even the guy who said he'd match any other quote, then grumbled about how much he would lose if he took the work (which is fine, because he didn't get it). Definitely happy with the decision to go here.