FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a customer, there are several important aspects you should be aware of regarding our pricing model: Value-Based Pricing: We follow a value-based pricing approach, which means the cost of our services is determined by the value we bring to your product or project. This ensures that our pricing aligns with the impact and benefits our industrial design solutions provide to your business. Fixed Pricing: Unlike hourly pricing models, we provide fixed pricing for our services. This approach allows you to have clarity on the total cost of the project upfront, making budgeting and financial planning more straightforward. Discovery Fee: Before commencing a project, we typically start with a discovery phase. This involves in-depth analysis and planning to understand your goals, constraints, and parameters to ensure we can deliver a solution that aligns with your business objectives. The discovery fee covers the cost of this initial phase. Revenue and Value Assessment: To determine the pricing, we assess the potential revenue generated by your product. By understanding the estimated revenue, we can gauge the value our industrial design can add and set the appropriate pricing. Consideration of Physical Product Design Impact: We take into account the extent to which the physical product design influences the overall success of your business. This can range from 10% and beyond, depending on the specific project. Profitability and Business Constraints: Our pricing also considers factors such as production costs, target price points, minimum order quantities (MOQs), and other business constraints to ensure that the designed product aligns with your profitability goals. Transparent Communication: We believe in transparent communication throughout the pricing process. We will explain our pricing structure, the value we aim to deliver, and how our industrial design services can positively impact your business. It is important to note that each project is unique, and the pricing will be tailored to meet the specific needs and requirements of your business. We are committed to delivering high-quality industrial design solutions that bring tangible value to your products and help you achieve your business goals. If you have any questions or concerns regarding our pricing or fees, we encourage you to discuss them with our team during the initial consultation phase.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several key steps to ensure a smooth and successful collaboration. Here's an overview of how we usually approach projects: Initial Consultation: We start by having an initial consultation with the customer to understand their needs, goals, and constraints. This can be done through in-person meetings, video calls, or email exchanges. During this phase, we listen carefully to your ideas, challenges, and vision for the project. Project Scoping and Proposal: After understanding your requirements, we provide a detailed project proposal that outlines the scope of work, objectives, timeline, deliverables, and pricing. We discuss the proposal with you to ensure that all aspects are clear and meet your expectations. Discovery Phase: If the project requires it, we proceed with a discovery phase, where we conduct thorough research and analysis to gain deeper insights into the market, user needs, technical feasibility, and other crucial factors that will inform the design process. Ideation and Concept Development: Based on the insights gained from the discovery phase, we start the creative process of ideation and concept development. Our team brainstorms ideas, sketches concepts, and explores different design directions to present to you for feedback and evaluation. Design Refinement: We refine the chosen design concepts based on your feedback and input. This iterative process allows us to align the design more closely with your vision and requirements. Prototyping and Testing: Once the design concept is finalized, we move on to creating prototypes and conducting testing, if applicable. Prototyping helps us assess the design's functionality, ergonomics, and overall user experience before proceeding to the production stage. Design Documentation: We create comprehensive design documentation, including technical drawings, specifications, and other relevant details necessary for manufacturing. Production Support: If desired, we can provide support during the production phase to ensure that the design is translated accurately into the final product. Delivery and Launch: Finally, we deliver the design materials and provide any necessary assistance during the launch of the product to ensure a successful market entry. Throughout the process, we maintain open communication with you, keeping you updated on the progress and seeking your input at key stages. Our aim is to create a collaborative partnership that results in a successful and innovative industrial design that meets your business objectives. It's important to note that each project is unique, and the process may be adapted to suit specific requirements or constraints. Our team is flexible and ready to tailor our approach to best fit your needs.