FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts for Regular Clients – We value your loyalty! That's why we offer special discounts to returning customers. These discounts are applied individually after 2–3 bookings.
- What is your typical process for working with a new customer?
At Fresh&Clean, we make it easy and stress-free to get started with us. Here’s how the process works with a new customer: Initial Contact – You reach out to us via phone, message, or online form. Free Consultation & Estimate – We ask a few quick questions about your space and needs, then provide a free quote. Booking a Date – Once you’re happy with the offer, we schedule your cleaning at a convenient time. Cleaning Day – Our professional team arrives on time with all necessary supplies and gets the job done efficiently. Feedback & Follow-Up – After the service, we check in to make sure you're satisfied and discuss future cleanings if needed. We focus on clear communication, reliability, and top-quality results from day one!
- What education and/or training do you have that relates to your work?
At Fresh&Clean, our team is professionally trained in modern cleaning techniques, hygiene standards, and safe product usage. Each team member goes through: In-house training focused on effective cleaning methods, time management, and customer service. Health & Safety certification (including handling chemicals safely). Continuous learning to stay updated with the best eco-friendly practices and new tools in the cleaning industry. While formal degrees aren't always required in this field, our commitment to quality and ongoing training ensures top-level service for every client.