FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have the best price in the market. There are no hidden fees; you will know every small detail of the quote, and everything is itemized in the invoice. Our quotes, however, do not include moving services.
- What is your typical process for working with a new customer?
Once we receive our customer's confirmation on the quote and the availability, our most skilled and professional technicians will be notified and briefed, and they will arrive at the customer's location in the agreed timeframe.Once we receive our customer's confirmation on the quote and the availability, our most skilled and professional technicians will be notified and briefed, and they will arrive at the customer's location in the agreed timeframe. FixTman Appointment Policy 1. Please give us 24 hours notice for rescheduling or cancellations. Late cancellations or rescheduling will incur a $50 fee. 2. Please do not open your item’s boxes and let the technician care for you. Otherwise, we cannot accept any liability for missing or damaged parts. In such cases, you will be required to pay the full invoice until the missing or damaged parts are replaced. You have a 30-day warranty period to inform us of any missing or damaged parts for us to return and complete your project. 3. We do not provide any haul away or moving services. Please make sure your item is already in the room/place where you want it assembled/installed before the appointment. If your item needs moving and therefore leads to the cancellation of the appointment, it will lead to a cancellation charge. FixTman Appointment Policy 1. Please give us 24 hours notice for rescheduling or cancellations. Late cancellations or rescheduling will incur a $50 fee. 2. Please do not open your item’s boxes and let the technician care for you. Otherwise, we cannot accept any liability for missing or damaged parts. In such cases, you will be required to pay the full invoice until the missing or damaged parts are replaced. You have a 30-day warranty period to inform us of any missing or damaged parts for us to return and complete your project. 3. We do not provide any haul away or moving services. Please make sure your item is already in the room/place where you want it assembled/installed before the appointment. If your item needs moving and therefore leads to the cancellation of the appointment, it will lead to a cancellation charge.
- What education and/or training do you have that relates to your work?
All of our technicians have standard background checks; they are professional, skilled, efficient, and respectful. They wear masks, gloves, and shoe covers, and they have been briefed to keep their physical distance in accordance with Covid-19 protocols.