Hired 38 times
1 year in business
Apple Pay, Cash, Check, Credit card, Google Pay, Paypal, Samsung Pay, Square cash app, Stripe, Venmo, Zelle
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
Read reviews that mention:
- Virginia L.
The professional demeanor was wonderful. Easy to talk about my focused areas that I needed to be cleaned. And very understanding and proud of work quality. They went above what I had excepted on the service. Thank you very much Bianca and Monica. I appreciated the outcome!Mar 2, 2021VerifiedZoom_Excel's reply
awww.. Thank you for the beautiful review. We love assisting you with your housekeeping needs. In addition, we appreciate you being so down to earth. we'll see you again soon!
- Greta L.
Quick and professional response ,to request for service. Answered all of my many questions., so far very pleased with Zoom.Jan 20, 2021VerifiedZoom_Excel's reply
Hi Greta Greta, When I stepped into your house, I felt like I knew you my whole life even though we had just met. Your hospitality was amazing and I enjoyed talking to you while we were there. I am so happy that we were able to meet your household needs and establish future services. I hope to hear or see you soon!
- Christina M.
I want to say a big thank you and tell everyone how amazing The cleaning team Bianca and Monica are. They are very detailed in there cleaning. MY BATHROOMS LOOK AMAZING! We are the second owners in a home that is over 40 years old and they were able to clean caked on rust. We don’t have fans in the bathrooms so mold acquires on the ceiling quickly and they made my bathrooms look like something out of a commercial. Bianca responds very promptly and works hard to accommodate your schedule. I am hiring them for a reoccurring monthly service to do the deep cleaning I am unable to get to due to my crazy busy life.Feb 17, 2021VerifiedZoom_Excel's reply
Hi Christina, We are very greatful, thankful, blessed and honored that you allow us to assist you with your housekeeping needs in your lovely, warm, welcoming, and beautiful home. Thank you, Bianca and Monica
- Ricky C.
Zoom_Excel sent out an amazing team of housekeepers to clean my office and they went over and beyond and exceeded my expectations. I've since hired them to my office and home on a regular basis.Jan 14, 2021Zoom_Excel's reply
Thank you for your Service Ricky.
- Stacy G.
This company wanted me to pay before they got to my house and did their job. (I don’t get paid if I don’t do the work first). They have never cleaned my house so seemed like a scam. I told them I would pay them when they arrived and the company told me that they need the money before hand. I will not be using this company .Feb 17, 2021VerifiedZoom_Excel's reply
Hi Stacy, Zoom_Excel would like to thank you for your recent interest in our company. Moreover, we appreciate your questions, comments, and concerns. We are deeply apologetic and saddened that we were unable to meet your housekeeping needs due to concerns of our company being a "scam" due to our polices and procedures. Nevertheless, we would like to address some of your concerns in hopes of resolving any issues and/or confusion. With this stated, I'd like to inform you that Zoom_Excel LLC is a legitimate business registered with the State of California. I highly recommend and encourage all prospective clients verify my buisness by visiting the secretary of state website. (Please see https://www.sos.ca.gov/business-programs/business-entities) In addition, Zoom_Excel is licenced, bonded, and insured. We have taken this voluntary but additional step to help safeguard and protect both our clients and company's interests. (See SuretyBonds.com) Even more, our company has the option to provide electronic estimates and invoicing which adds another layer of protection and assurance for both parties because it is legally binding once the client and company has agreed upon the terms-of-service. Having stated this, we are one hundred percent legal and here to serve our clients best interest. However, we can only do this by ensuring policies and procedures are in place for the company and the client as one can expect. This check and balance system serves to protect both the client and company interests. With that being said, our company policies and procedures state, "A client that lives outside of a 50 miles radius from our local office must pay in full before service". This policy is in place for several legitimate reasons. However, the main reason is to protect our employees labor law rights regarding traveling. (please see FLSA https://www.dol.gov/). I hope this brings clarity and understanding to your questions and concerns regarding our policies and procedures. Thank you, Zoom_Excel Managment Zoomexcel.com