8. Jet Moving And Storage
- 1 year in business
- 5 hires on Thumbtack
- Serves Port Hueneme, CA
"We were out of state and compromise by agreeing to get back in time to do it Monday and they act like they are doing us a huge favor. But I have to work so it leaves my wife to deal with all the BS by herself. Of course when the movers show up they tell her that I had said we had packed everything and they only had to pack 10 boxes! And, of course, picking up the sofa is an extra $150. So now they are asking for $6000 instead of the $1750 that was quoted. To pour more salt on the wound they are demanding a cashiers check or money order. There had never been any mention on how we had to pay the bill so I figured my wife could just put it on a credit card. Well we do not have a local bank and it is Veterans Day so the post office is closed which makes getting their form of payment very problematic. Apparently they have never heard of PayPal, Zelle, Apple Pay, or any other modern form of payment and they are acting like I am the idiot and was somehow supposed to know all this. In the end they took 50% upfront on the credit card but I had to wire transfer the balance to them prior to delivery. I have no issue with that but it should have been communicated to me ahead of time.
The move itself seemed fine but they really need to improve their communication and should provide a written quote with expected payment instructions. Their failure to do so really caused a lot of anxiety and frustration for us."