What an amazing experience. Finally a service that I, as a senior citizen, can rely on to not only repair, debug and restore to optimal service my computers and laptop. I'm sure that there are many of my peers that have had the same frustrating experiences with "customer support techs" that I have had. I know that as long as I can rely on Elder PC Tech, I will never have to go through another demeaning experience of trying to explain my problems and understand the answers. Your service has restored my appreciation for available technology.