FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based solely on the problem. We provide a free, fixed professional evaluation and a 'no data, no charge' guarantee.
- What is your typical process for working with a new customer?
Our data recovery process is simple: You bring or send us your device. We thoroughly check your device and give you a free professional estimate within 2 hours. We start the data recovery process only after your order confirmation. You can choose between the Regular or Express data recovery option. You choose where we put your recovered data. You can pick-up the recovered data in person or we can send it to you. You review and confirm the recovered data. We delete your recovered data from our servers for safety and security purposes.
- What education and/or training do you have that relates to your work?
We have a background in Electrical Engineering, complemented by over 25 years of industry experience. Our team has completed numerous data-focused training programs to ensure we stay at the forefront of technological advancements. This blend of formal education, continuous professional development, and extensive hands-on experience allows us to tackle complex challenges with confidence and precision.