FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Across Handy Services, we strive to provide fair and transparent pricing for all our services. Here are a few key points about our pricing: 1. Competitive Rates: We offer competitive rates that reflect the quality of our workmanship and materials. We aim to provide excellent value for your investment. 2. Free Estimates: We provide free, no-obligation estimates for all projects. This helps you understand the scope and cost before any work begins. 3. Detailed Breakdown: On our estimates so you have the complete transparency needed to make an informed decision.
- What is your typical process for working with a new customer?
At Across Handy Services, we follow a straightforward and customer-focused process to ensure a smooth experience: Initial Contact: Once you reach out to us, we'll schedule a brief phone call or meeting to discuss your project needs and goals. This helps us understand your requirements and answer any initial questions you may have. Free Estimate: We provide a free, detailed estimate based on the information gathered during our initial conversation. This estimate will include a breakdown of costs for labor and materials, giving you a clear understanding of the expected expenses. Consultation and Planning: If you decide to proceed, we'll schedule an in-depth consultation to finalize the project details. We'll discuss timelines, materials, and any specific preferences or concerns you have. Agreement and Scheduling: Once all details are agreed upon, we'll provide a formal agreement outlining the scope of work, pricing, and schedule. We'll then set a start date that works for you. Execution: Our skilled team will carry out the work efficiently and professionally. Throughout the process, we maintain open communication, providing updates and addressing any concerns you might have. Final Inspection and Approval: Upon completion, we will conduct a final inspection with you to ensure everything meets your expectations. Any adjustments or touch-ups needed will be handled promptly. Follow-Up: We stand by the quality of our work. After the project is completed, we remain available for any follow-up questions or additional support you may need. Our workmanship and materials warranties provide added peace of mind. Our goal is to make the entire process as smooth and stress-free as possible, ensuring you are completely satisfied with the results.
- What education and/or training do you have that relates to your work?
With 13 years of experience as a Building Engineer, I have acquired a diverse range of qualifications and certifications that enhance my expertise in both commercial and residential settings: CFC Universal Refrigeration License: Proficient in handling refrigeration systems, ensuring efficient and compliant operation. Residential and Commercial Electrical Certification: Competent in electrical installations, maintenance, and troubleshooting for various building types. NFPA 70E Certification: Certified in electrical safety practices, ensuring compliance with industry standards and regulations. OSFM Fire Pump Certification: Specialized in fire pump systems for commercial properties, enhancing fire safety measures. High Rise Safety Director Certification: Skilled in managing safety protocols and emergency procedures in high-rise buildings. In addition to these certifications, I have gained extensive hands-on experience in building and infrastructure management. This practical knowledge includes project management, system troubleshooting, and ensuring optimal building performance. My continuous pursuit of professional development through workshops, seminars, and ongoing education underscores my commitment to delivering high-quality service and maintaining current industry standards.