FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have been in business many years and as a result of that we have learned that with a service fee in place, we are able to provide our customers with lower estimates that have no hidden expenses. You are only charged for the time and materials used for your job; you’re not given a higher bid so we can recoup some of the loss from the last customer who did not accept. Other companies use salespeople for their repair and maintenance issues and although you feel you are getting a free estimate, there are extra costs involved that do get passed on to you, the customer. We have a full service department; our servicemen are ready to perform most repairs and maintenance issues the day of your appointment. Our servicemen will inspect the roof, provide you with an estimate while on site, and if it’s accepted while they are at your appointment, then the service fee goes towards the cost of repairs. If the estimate is not accepted, it does pay for the time at your home; that way, we do not have to pass that expense on to the next customer. At Urbach Roofing, Inc., you pay for only the services you requested.
- What is your typical process for working with a new customer?
Receive customer service request by phone or referral. Determine whether a repair service call is needed or an estimate for reroof. After, we would schedule the site visit, visit your property and provide an estimate. If the estimate is accepted, we would schedule your appointment to begin the work. For Service Calls, our service fee would be applied toward your approved repairs if they are accepted at initial appointment.
- What education and/or training do you have that relates to your work?
Our team consists of full time employee’s that are trained and qualified skilled roofers. They are experienced in all phases of the work they are performing. Annual training is performed by each employee to adhere to manufacturer specification for each type of roofing that we install. In addition, safety meetings and updates are performed on a weekly basis.