Sean is the man. I needed some photos taken off of a failing harddrive (17k+, Sean reminded me). He was able to retrieve those save for a few that were corrupted (99.99% recovery rate is pretty, pretty, pretty, pretty good) and recommended replacing the harddrive as that was the only real issue with the machine. Despite the addition work, the final bill for his time was still within the ballpark of what I was anticipating paying (!!!). Very professional, consultative, and knowledgeable. I hope I do not have issues in the future with my machines, but if I do, no hesitancy on my part of who I will contact.