My laptop fan stopped working and the casing of my laptop was coming apart around the hinges. After looking at several shops in the area, I found Rafael on Thumbtack. He notified me that he would be willing to come to my apartment and diagnose the problem for no charge. He was very patient and informative as he opened up the computer to further investigate my issues. Once the computer was opened we discovered that a piece of the casing was stuck in the fan and that part was easily fixed by removing it. As for the casing, he let me know that I would need to replace it and gave me several tips for finding the best prices for a replacement case. Once the case was ordered, he returned, assembled the computer back together, and everything is running smoothly once again. I found Rafael to be very professional, courteous, and knowledgeable about electronics. He was also quick to respond to any questions that I had via text message about my laptop. I highly recommend his services to anyone with computer issues and will go to him if any issues arise in the future.