Stanley S. says, "Apr/22/24 update;
Jon visited this morning and successfully sealed the leaks. While I have yet to conduct a water test, I am confident the issue is resolved. Jon also explained his unavailability due to a family emergency and assured me he will replace the downspout elbows with the correct ones upon their arrival. I'm glad we were able to resolve any previous concerns and move forward and I do recommend him to anyone having difficult gutter job like one that I had.
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I am writing to express my serious concerns regarding the gutter installation Jon and Eric at Exclusive gutters completed for my roof deck on Apr/09/24. Following a water test, I discovered two leaks: one at the gutter joint and another at the downspout joint. I have attempted to contact them on multiple occasions (over 10 calls and texts) to address these issues. While they initially assured me of their availability the following day, these appointments have not materialized. Unfortunately, my calls and texts have gone unanswered since yesterday. This lack of communication and inability to address the leak is both unprofessional and extremely disappointing."See more