Once I posted my request for service, complete with discription of my laptop's concern (problem), Andrei from A & G called me within 30 minutes. After a quick verbal verification on my part, Adrei let me know he knew what my laptop needed and he let me know upfront what it would cost to repair. I shipped it out via UPS Thursday and it was back to me the following Tuesday! Bottom line being: " it was received at A & G Internet Services broken in need of a new Operating Sytem being installed and it arrived back to me complete with new Windows 10 ( complete with installation disc), accompanied by a flahdrive containing all info (files) recovered from the crashed XP Operatig System. Andrei said he could fix it and backed his words with a job well done at the price as quoted!"