FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
THEY SHOULD KNOW I DISCOUNT FOR SENIOR'S AND MILITARY, AND SCHOOLSFIRST TEACHERS CREDIT UNION. MY PRICING IS BASED ON MINIMAL REPAIRS INCLUDING DIAGNOSTICS IF THE CUSTOMER WANTS TO DO THE REPAIR THEN THE DIAGNOSTICS FEE GOES TOWARDS THE REPAIR. IF THEY HAVE ANY QUESTIONS THEY CAN CONTACT ME VIA MESSAGING OR CELL.
- What is your typical process for working with a new customer?
WHEN I FIRST TALK TO THE CUSTOMER I WANT THEM TO KNOW I AM HERE TO HELP. I FIRST ASK WHAT PROBLEM THEY ARE HAVING IF IT IS SOMETHING I CAN HELP WITH ON THE PHONE I WILL. IF IT SOMETHING I NEED TO DIAGNOSE AT THIER HOME I WILL MAKE AN APPOINTMENT AN TELL THEM WHAT THEY CAN EXPECT. IF THEY ARE INTERESTED WE WILL GO OVER WHAT WE WILL DO.
- What education and/or training do you have that relates to your work?
I HAVE BEEN DOING APPLIANCE REPAIR AND INSTALLATION FOR OVER 30 YEARS. I AM LICENSED IN THE STATE OF CALIFORNIA BY BUREAU OF ELECTRONIC AND APPLIANCE REPAIR ( BEAR) FOR SHORT. I STARTED AS A HANDYMAN BUT ONLY IN CERTAIN AREAS SUCH AS PLUMBING, ELECTRICAL, WATER HEATER INSTALLATION, AND APPLIANCE INSTALLS.