FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Service & Repair Sub-Zero, we believe in transparent and fair pricing. Our fees are competitive and reflect the quality of service we provide. We offer upfront estimates before any work begins, and there are no hidden fees. Occasionally, we provide discounts for repeat customers or special promotions, so be sure to ask about any current offers when you call.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be straightforward and hassle-free. It includes: 1. Initial Contact: You can reach out to us via phone, email, or our website to schedule an appointment. 2. Diagnosis: Our skilled technician will visit your home to diagnose the issue with your Sub-Zero appliance. 3. Estimate: We provide a detailed estimate and explain the necessary repairs. 4. Repair: Upon approval, our technician will carry out the repair using genuine Sub-Zero parts. 5. Follow-Up: We ensure your appliance is working perfectly and follow up to answer any additional questions.
- What education and/or training do you have that relates to your work?
Our technicians are highly trained and certified in Sub-Zero appliance repair. They undergo continuous education to stay updated with the latest technologies and repair techniques. Many of our team members have years of hands-on experience and specialized training directly from appliance manufacturers.