FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We can work with our clients regarding payment. If a project is straightforward and planned, generally we charge a fixed fee. Sometimes however, a project may have a lot of unknowns, or perhaps a client just needs skilled labor. In these cases we charge on a Time and Material basis. Ask to see our T&M rate sheet.
- What is your typical process for working with a new customer?
We will need to collect the standard information: First & last name, address where work will be performed, email address for invoicing & estimates, phone number. You'll be entered into our database so we can send you the appropriate information regarding your project. If your job is straightforward and small, we'll put together an estimate right away (usually takes about a week). We'll send it to you and you decide if it works. Once the estimate looks good, we'll put together a contract and you'll be asked for the minimum down payment to get started. If your job is much bigger and is missing a lot of smaller details (just getting started on a major remodel), we'll send you rough numbers to help you budget. Once you've finalized your budget, we'll help you hash out the details/plans etc to complete your job under budget. Once again, we'll sit down with a contract to sign and you'll be asked for a minimum downpayment. For most jobs you'll receive a payment schedule.
- What education and/or training do you have that relates to your work?
We've been in the industry for 10 years and multiple team members are licensed general contractors with extensive experience in remodeling & additions. Our members are required to continue their education with supplemental company issued books and articles.