FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates start at $48 per hour for each mover or truck. As part of our commitment to your satisfaction and to enhance your moving experience, we offer complimentary bonuses: * TV Crating * Furniture Pads * TV Unmounting * Floor Protection * Wardrobe Boxes * Speed Pack Boxes * Estimates at No Cost * Furniture Disassembly * Tape and Stretch-Wrap * Hand-Trucks and Dollies * Packaging Supplies Removal * Free Packing Supplies Delivery Additional Benefits: * Expertise in Handling Fragile Items * Dedicated Customer Portal * Trackable Moving Trucks * Knowledgeable Drivers We prioritize transparency, quality service, and going above and beyond to ensure your moving experience is stress-free and satisfactory. Additional charges like gas or truck fees may apply depending on the specifics of your move. These fees, if applicable, will be transparently outlined in the moving quote provided by our consultants for your review before confirming our services. Once you agree to our estimate, these charges remain flat and unchanged. We prioritize transparency, ensuring all fees are visible upfront in your free moving quote.
- What is your typical process for working with a new customer?
Our approach follows a three-step simple solution to ensure a seamless moving experience: 1. Pre-Move Consultation and Planning. We begin by understanding your moving needs in detail. This includes evaluating the items to be moved, identifying any special requirements, and discussing your preferred timelines. Our team will work closely with you to develop a tailored moving plan that suits your unique needs, helping to alleviate any concerns you might have about the move. 2. Efficient Execution. On the day of the move, our professional moving team arrives on time and gets to work. We carefully pack your belongings using high-quality packing materials, ensuring each item’s safety during transit. We then efficiently load the items onto our trucks, always respecting your property and treating your belongings as if they were our own. 3. Post-Move Support. Once we arrive at your new location, we carefully unload, unpack, and arrange your items as per your direction. We aim to make the transition into your new home as smooth as possible. Even after the move, our customer service team is always ready to assist with any further needs or concerns you might have. Our job is not complete until you’re fully settled in and satisfied.
- What education and/or training do you have that relates to your work?
Our team's expertise is backed by a range of professional training and ongoing education directly related to the moving industry. Our management and operational staff regularly undergo specialized training, including the prestigious Moving Mastery Training led by industry expert Louis Massaro. This annual training equips us with the latest strategies, industry best practices, and management techniques, ensuring that our services are consistently at the forefront of excellence.