FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the size of the setup, design complexity, materials, location, and services requested. We provide clear, customized quotes before booking, so you know exactly what is included. A retainer is required to secure your date, and travel fees may apply. New Thumbtack customers receive 10% off their first booking.
- What is your typical process for working with a new customer?
We begin by discussing your event date, location, theme, colors, budget, and the type of setup you need. After confirming availability, we provide a customized quote. Once the contract and retainer are completed, your date is secured. We then finalize the design, prepare your décor, and handle delivery and setup.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on designing, building, and installing balloon décor, sleepover setups, backdrops, signage, and personalized event details for 3 years now. We continue improving through industry education, regular practice, product testing, and learning safe and reliable installation techniques.