I've never been to Europe before, but now with short notice, I'm going to France and Italy. Randy listened carefully to my many questions and preferences. She asked great questions to be sure she understood my needs and more important, her questions allowed me to make better decisions. She is very patient! Then she went to work and very quickly found for me the best deals available. Since time was a bit short, she worked late at night to get the job done, great flights, hotel and tours. I'm 100% satisfied and I'm confidently looking forward to a great trip thanks to Randy. She is a 10 star travel agent!