FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At In Great Hands Painting, pricing depends on the size of your project, the condition of the surfaces, the preparation needed, and the paint products you choose. Every home is different, so we provide a personalized estimate outlining the scope of work and pricing. We’re happy to explain your options and help you find the right fit for your budget. Our goal is to deliver quality workmanship, fair pricing, and a great experience from start to finish.
- What is your typical process for working with a new customer?
At In Great Hands Painting, we guide you through each step: 1. Schedule an on-site estimate: We start with a phone call to arrange a convenient time. We encourage everyone involved in making decisions about the project to attend so we can answer everyone’s questions and understand their needs, preferences, and expectations. 2. Consultation and estimate: The visit typically takes 30 minutes to an hour. We discuss your project, review the areas you want painted, explain your options, and provide an estimate. 3. Contract and color confirmation: Once you approve the estimate and sign the contract, we confirm your colors and schedule your project. 4. Preparation: For exterior projects, we power wash the day before work begins, allowing surfaces to dry before painting. For interior projects, we arrive on the scheduled start date. We protect surrounding surfaces and complete the necessary preparation before applying paint. 5. Painting: Our crew completes the agreed-upon work with care and attention to detail. 6. Final walkthrough and touch-ups: We walk through the completed project with you, answer any questions, and address touch-ups to make sure everything meets your expectations. 7. Invoice, payment, and review: Once the job is complete, we provide your final invoice and collect payment. We also invite you to leave a review about your experience with In Great Hands Painting and how satisfied you are with the results. Your feedback helps us improve and helps other homeowners feel confident choosing our team!
- What education and/or training do you have that relates to your work?
At In Great Hands Painting, we come from a family of painters, with years of knowledge and hands-on experience passed down through our family. Painting has been part of our lives for many years, and we take pride in continuing that tradition. Our founder, Oscar, brings over 18 years of painting industry experience. Karla brings eight years of experience managing office operations, working directly with homeowners, and preparing estimates. We have also worked with various contractors throughout the years, building our experience across different projects. Our team’s skills include surface preparation, masking and protection, caulking, priming, and paint application. We help homeowners understand paint products, finishes, and maintenance so they can make informed decisions. We believe quality results start with thorough preparation, attention to detail, and clear communication throughout the project.