FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do my best to only take on work that I can complete, but in the event I am unsuccessful, a $50 diagnostic and trip fee will apply. Cancellation fee of $20 applies to all confirmed jobs cancelled by customer.
- What is your typical process for working with a new customer?
I like to have a phone call or even facetime to discuss the work and set clear expectations for the finished product. Photos are very helpful so I know what tools are needed to complete the work, and if I might need to pick up additional parts on the way. We'll agree on a price for the work before I arrive. Once work is completed I'll invite the customer to inspect to make sure it's completed to their satisfaction. If they're satisfied, we'll handle payment before I depart.
- How did you get started doing this type of work?
My favorite toy set when I was a kid was my toolbelt and tools. I'd use them to "help" my dad with whatever project he happened to be working on. He taught me as I got older, and before I knew it friends were inviting me over to install a ceiling fan, unclog a toilet or hang a TV.