FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent. We offer a free 10-point network evaluation for home and business clients. Custom pricing is available based on project complexity, and we provide bundled service discounts for larger upgrades. No hidden fees—what we quote is what you pay.
- What is your typical process for working with a new customer?
1. Consultation & Assessment – We discuss your tech needs, challenges, and goals. 2. Evaluation & Planning – Whether it’s network upgrades, hardware troubleshooting, security improvements, or software optimization, we create a customized plan. 3. Implementation – We install, configure, repair, or optimize based on your needs. 4. Testing & Quality Check – We ensure everything runs smoothly before signing off. 5. Ongoing Support – Whether it's one-time help or ongoing IT management, we’re available for follow-ups and improvements.
- What education and/or training do you have that relates to your work?
We have years of hands-on experience in IT solutions, from network security and optimization to hardware repairs, software troubleshooting, cloud solutions, and business IT consulting. We stay updated on the latest technologies to ensure our clients get the most efficient, secure, and cost-effective solutions available.