Mr. Kashaun came to my home on Friday, January 13, 2017. He called to confirm our appointment, but because I was running late he changed the appointment time to accommodate me. I had explained prior to his coming what the problem was and that another serviceman could not repair it. Mr. Kashaun spent approximately an hour checking over the printer but he was unable to repair it. He did not charge me for the service call. Mr. Kashaun was polite and professional and I would recommend his services to anyone.