FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the property, number of bedrooms and bathrooms, type of cleaning, and overall condition of the home. We believe in clear and transparent pricing. Standard pricing assumes a normally maintained property. Conditions requiring significantly additional time or labor — such as excessive pet hair, pet accidents, heavy sand, excessive grease, excessive trash, party cleanup, or other unusually heavy conditions — may require an additional charge. Any additional work or charge will be communicated before it is performed. Recurring weekly, biweekly, and monthly services may qualify for recurring-service pricing.
- What is your typical process for working with a new customer?
When a new customer reaches out, we first confirm the property size, number of bedrooms and bathrooms, type of cleaning, location, preferred date, and any special priorities. For properties requiring additional evaluation, we may request photos or a quick video walkthrough. Once we understand the project, we confirm the scope, price, and scheduling so the customer knows exactly what to expect.🌸
- What education and/or training do you have that relates to your work?
Our leadership has a strong background in business management, customer service, team coordination, and operations. Our cleaning team is trained to follow professional residential cleaning procedures, detailed checklists, quality-control standards, and property-care protocols designed to deliver consistent results.💫