Deb H. says, "He has the knowledge & plenty of education to tackle the challenge that I presented him with! Believe me when I say challenge but he said that he was up for it & loves a challenge! He was also friendly & has a nice, clean store which is a family run business ...they are both awesome & professional..working together as a great team! Pretty much the problem with my laptop was the internal wifi adapter would not connect to a brand new jetpack I got from Verizon & they messed around with it thru "tech support" for hours on the phone with them & when they couldnt figure it out they sent me to a Verizon store where I spent many more hours with 3 different reps trying to make it work with my laptop! By then I was so aggravated by them failing to fix my problem so I used the app "ok google" to help me find repairs in the area I live & Thumbtack had a bunch of them & Bit Tek Solutions came up & responded to my request & am I ever glad they did because their prices are reasonable & I got the best service possible & really liked working with them! I highly recommend them to everyone I know now, plus I will be doing business with them again on another laptop I own real soon! They are the best!!!"See more