KM Landscaping, Inc.
Hired 79 times
25 years in business
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Artificial Turf Installation
I don't even know where to start. We hired this company to install some pet turf and timbers in our back yard and I have never been so disappointed. First we were told it would take a 7 day notice once we paid to get the turf, so we paid and it took 2 weeks... He did however come out and do some work which he then decided he needed some additional supplies that he stated would be around $20, we figured when we are already paying 4500 we aren't going to argue over 20 dollars but a few hours later he stated it was a little more then he expected it was 242 dollars!!! then told us the dogs can't go out there till the turf comes in which could be whenever cause he doesn't control the shipment . This obviously was an inconvienence for us. We asked for a price to install the 4 foot fence we are putting around the turf and came to an agreeable on a price. So a week later the pet turf arrives and he comes out to install the turf and fence and wow is it bad. The fence is crockied and the posts are all different lengths, the timbers are not even all the same size, the pet turf is installed in a very poor manner, the bend boards that go around and aren't suppose to be visible are showing all around the turf in different lengths, the seams aren't even sealed, the corners are cut in so you can see the dirt underneath, and the turf is an inch to short on one side so it's not attached or tied down with anything . To top it all off when he had the sub base ( crushed rock type material) delivered he simply dumped it in our back yard where he wasn't laying the turf so now that he is done we have this sub base that has killed the grass and we now have to shovel out. We asked him to fix the problems and he was annoyed we wanted to meet to show him what was wrong. He is very rude. He wanted to come at 830 Monday morning but we could not miss work for this so asked if he could meet that night and he said no so then we asked for him to come a little earlier say 7 am and we can just go to work a little late and he again said no. We were shocked he didn't an awful job then didn't want to work with us on a time to get it fixed. He got upset and showed up at our house that night and his first words is that he is upset we are an inconvienence to him!!! He didn't want to see what we wanted to get fixed, he just wanted to argue and then said how messed up we were for letting the dogs on the area and then asking him to fix it! He ended up yelling and getting ugly. Luckily we didn't pay the full price, but we did pay $3000 cause now we have to hire someone else who is reliable to fix the problem. We have already contacted the Better Business Bearu about what can be done because this is unacceptable . I wish this website let you post pictures cause words can't describe how bad it is.Feb 21, 2016VerifiedKM Landscaping, Inc.'s reply
Before I get a bad review on this job that was deemed from the beginning lets review the facts: This is ridiculous because I have the Pictures already up under my profile.. They have had nothing but ridicule and a condescending attitude to us throughout this entire project. It first began with calls at 9:30 pm demanding to Install the Turf. We ordered the turf after the Deposit was made and had a estimated 10 day for delivery . This is normal delivery time! During the 10 days we applied the sub-base material that was delivered to the back sand-pit area the dogs had already destroyed as the second phase of this job was to Install New Bahia Turf in that area. so it would make no scence to rake every last granule up as it would be covered up anyway. At this time we discussed that he could not let the 3 High energy Large Pit Bulls into this area until the grass was in so we agreed to put up temporary fence up in the area to prevent the dogs going into the area. This service was not charged for . We quoted a price of $250. to install this fence which is a quite modest charge to begin with. Once the Grass came in 9 days later we were prompt and on time and installed the borders and grass. With the facts that the area would be for theses Pit Bulls we took extra precaution by adding extra strength to all perimeters nailing it not only to the Ground but also to all the wood borders. The first stage of Installing Artificial Turf is to unroll it and let it relax for 1-4 hrs. since it is in large tight rolls and this is what we did. While the grass was in its relax stage before the Install I received several un-nerving text messages stating that it was done all wrong even before it began. After the Turf was Installed with 8" nails every 5" around the perimeter we had to remove the whole fence and re-install it again to the correct position. This also proposed a problem as the mainwater line was directly below where the gate post would be...I recommended we shift it over a couple of inches and he said just to put concrete over the water line... No way.. that is not something any one would do so we re-routed this pipe that was also not charged for. This is the reason there was an 1/2" variance to 1 post. After project was complete we continued to receive harassing text messages late into the evening that sounded like I was Talking to a drunk person picking apart every aspect of the job. I stated I would return the following Monday to inspect the project for any areas of concern but that was not good enough either so I made a special trip out after the night before of harrasing text messages that carried into all day on Sunday. So late Sunday afternoon with my family we went back there to go over and when I walked in to the back yard it had all changed. He had all the borders pulled up he had his tools out laying over the turf there was dog Fecess all over and it was apparent he had been meddling with our work and now does not know how to fix it. The tone was at a condescending yell with my Wife & Daughter present and said he was not going to pay the completion of the job. It was at this point we walked off as they were yelling they have pictures & video and I said "Good that's MY proof. As with any job I have performed Since 1995 when I first began as a sole proprietor and later Inc. I always stand behind the quality of our services but never with this level of disrespect.
Removed old sod and installed new sod also did some landscaping adding plants and timbers Did a good job on scheduleDec 23, 2015Verified
This was probably one of my best experiences on this all. Kyle and his team were very professional, gave me good advice regarding my new plant trees, and provided quality service. I plan on hiring them again for more landscaping in the near future and frankly you should too. 🤙🏾🤙🏾Jun 13, 2020VerifiedKM Landscaping, Inc.'s reply
Thanks for the kind words, a pleasure to work for you!
The entire experience with Km Landscaping has been exceptional. I have been impressed with responsive communication, quickly getting a quote (which was VERY reasonable), as well as having them show up on time and get the work done quickly. I have hired them for Sod instillation and sprinkler repair. I have now gotten a quote and have scheduled tree trimming and mulch.Aug 17, 2019Verified
Outdoor Landscaping and Design
This is the best experience of all the pros we hired for our renovation.Mar 1, 2020Verified