FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices always include Labor and Materials, are the best fare prices on the Market.
- What is your typical process for working with a new customer?
Here's a typical process for working with customers on a plumbing job that you could follow or adapt to your business: 1. **Initial Contact:** - **Phone/Online Inquiry**: A potential customer contacts us either by phone or through our website for a plumbing issue. - **Information Gathering**: We’ll ask for details about the problem (e.g., leak, clog, broken water heater) to understand the scope of the job. We may also ask questions about the home or business (e.g., age of the plumbing, specific areas affected). 2. **Scheduling an Appointment:** - We’ll schedule a time for a service call or an on-site assessment, based on the customer’s urgency and your availability. For emergency services, We offer same-day or 24/7 service. 3. **On-Site Assessment:** - When we arrive, We’ll inspect the plumbing issue, assess the situation, and diagnose the problem. - If necessary, We’ll discuss the issue further with the customer to ensure a complete understanding. - We take measurements, perform tests, or inspect pipes, faucets, or appliances. 4. **Providing an Estimate:** - After assessing the problem, we’ll provide a clear, upfront estimate that includes both labor and material costs. - If the issue is more complex and requires additional work or parts, we’ll inform the customer about any changes to the estimate. - Ensure that the customer is comfortable with the price and timeline before proceeding. 5. **Performing the Work:** - Once the customer approves the estimate, we’ll begin the work. - We’ll focus on high-quality, efficient repairs or installations while keeping the customer informed throughout the process. - Cleanliness and care are key, so you’ll make sure to protect the area and clean up after the job is completed. 6. **Completion & Inspection:** - Once the work is done, We test everything to ensure it’s functioning properly. - We offer the customer a brief walkthrough of the completed work to ensure they’re satisfied with the results. 7. **Post-Job Follow-up:** - After the service is completed, we follow up with the customer to ensure everything is working as expected and answer any lingering questions. - Our business also offer a warranty or guarantee on our work. 8. **Billing & Payment:** - We present the customer with a final invoice based on the initial estimate. - Offering various payment options, and making sure the customer knows how to contact us if any issues arise later. 9. **Customer Review & Referrals:** - After the job is complete, We can ask the customer for feedback or a review. Positive reviews can help us grow our business. - we may also ask for referrals to encourage our customer to recommend our services to friends or family. --- This process ensures that both us and our customer are on the same page from start to finish, leading to better communication and understanding.
- How did you get started doing this type of work?
We started on this wonderful journey late 2015