FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized to your needs. We offer clear package rates for most experiences and services, so there are no surprises. We also provide custom quotes for unique requests to ensure you get exactly what you need without paying for what you don’t. We’re happy to walk you through options to fit your vision and budget while maintaining the high-quality experience we’re known for.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand your vision, needs, and budget. From there, we present tailored options and a clear quote. Once you’re ready, we handle the planning and setup, keeping you updated along the way while taking the stress off your plate. On the day of your experience or event, we manage all the details so you can simply enjoy.
- What education and/or training do you have that relates to your work?
Our team brings years of hospitality, event planning, and customer experience management to every service we provide. We’ve planned and executed everything from intimate proposals and private dining experiences to corporate functions and luxury travel support, all with an eye for detail and seamless execution. This hands-on experience, paired with continuous training in hospitality standards, vendor management, and guest experience design, ensures our clients receive five-star service in every interaction.