FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Information – TurfMasters Installation At TurfMasters Installation, we believe in providing transparent and competitive pricing for all of our turf solutions. Here’s what you should know about our pricing: Custom Quotes Every project is unique, so we offer personalized quotes based on your specific needs, the size of the area, the type of turf, and any additional services required. We’ll work with you to ensure you get the best value for your budget. No Hidden Fees Our pricing is clear and upfront. You won’t encounter surprise charges or hidden fees during the process. All costs, including labor, materials, and installation, are outlined in your quote. Free Consultation & Estimate We offer free consultations and estimates to help you understand the scope of the project and the costs involved before making any decisions. Special Discounts & Promotions We occasionally offer seasonal promotions and discounts for new customers, referrals, or large-scale projects. Be sure to ask about any current offers when you reach out to us! Flexible Payment Options We understand that large projects can require flexibility, so we offer payment plans tailored to your needs. Ask us about financing options or discounts for upfront payments. Pricing Based on Quality We pride ourselves on offering high-quality artificial turf that’s built to last. While our products might come at a slightly higher price than budget options, you can count on the durability, aesthetic, and performance that will save you money in the long run by reducing maintenance and water costs. Add-Ons & Customizations If you’d like to enhance your turf installation with additional features such as drainage systems, landscaping, or pet-friendly products, these will be reflected in the overall cost, and we’ll discuss these options in detail with you beforehand.
- What is your typical process for working with a new customer?
Our Process – What to Expect When You Work With TurfMasters Installation At TurfMasters Installation, we make the turf installation process smooth, transparent, and stress-free from start to finish. Here’s what you can expect when working with us: 1. Initial Contact & Free Consultation We begin by learning about your needs. Whether you reach out by phone, email, or our website, we’ll schedule a free consultation to discuss your project goals, budget, and vision. 2. On-Site Evaluation We visit your property to assess the area, take measurements, evaluate site conditions (like drainage and soil), and discuss design options and turf types. This ensures we tailor the project to your space and preferences. 3. Detailed Quote & Proposal Based on the consultation and site visit, we provide a customized quote that includes all labor, materials, and any optional upgrades. We walk you through the proposal and answer all your questions—no hidden fees, no pressure. 4. Scheduling the Project Once you approve the quote, we schedule your installation at a time that works best for you. We also give you an estimated timeline so you know what to expect every step of the way. 5. Professional Installation Our skilled crew arrives on time and handles everything from site prep to final installation. We focus on quality, cleanliness, and efficiency to ensure your turf looks and performs perfectly. 6. Final Walkthrough After installation, we conduct a final walkthrough with you to ensure you’re 100% satisfied. We also provide care instructions and answer any remaining questions. 7. Post-Installation Support We stand by our work. If you ever have questions or need maintenance tips, we’re just a call or message away. Your satisfaction is our priority.