Pros: Customer Focused, Licensed Expert, Accessible and Reliable
A month into purchasing our first home in Orlando, we discovered the septic tank needed replacement. After reviewing several estimates from other septic companies, we decided to use Clear Flow Environmental because of their competitive fair pricing.
From the start, Clear Flow provided us with great customer service and focus. The entire process took approximately a month, mainly because of the delay from Orange County in issuing the permit. The staff at Clear Flow was extremely helpful in the systematic process of obtaining the permit. Once the permit was approved, the team efficiently started work on our septic and within four days the job was complete. Whenever, I contacted them with a question, they were prompt in returning my call.
The installation was flawless and without any interruption to our daily life. Our only issue, in the entire process, was a miscommunication between the requirements of the city and our initial expectation of the job. Our home has a separate in law unit, and at the start we contracted for only one septic pump to support the entire system. Orange County requested two pumps be installed and it would lead to a setback to our budget. This demand had to ultimately be accomplished, Clear Flow moved ahead and fulfilled with the city’s request. Clear Flow, being a customer focused company and aware of the misunderstanding diligently worked with us to reach a fair solution to both parties.
In my opinion, it’s difficult to find good companies that are willing to deal fairly and honestly. I typically don’t write reviews, but I had to share my experience with Clear Flow Environmental. I am extremely grateful of their service and glad to have found a reputable company. I highly recommend and will definitely use their services in the future.