It’s free with no obligation to hire
Hired 19 times
7 years in business
(Eastern Time Zone)
9:00 a.m. to 5:00 p.m.
Photos and Videos
Window cleaning (interior),
Move out cleaning
Pets in home
The girls did a great job on a basic clean of the house like the floors and bathroom. They were early, quick, and thorough. Everything was well worth the value.Aug 1, 2018Verified
House Cleaning (One Time)
The best of the 4 cleaning services we have used since we let our housekeeper go and I will definitely use them again. The girls were nice, professional and did an excellent job cleaning. There were two things that I absolutely did not like, which is why I am only giving them 4 stars. First, when they were here, I had asked the girls to clean the lanai (where we sit every evening) after finishing in the living room. The girls refused, saying they have to finish the inside first. It's my house, I'm paying for the service and I get to direct the cleaning people where to clean. Second, the girls were scheduled for 6 hours, from 9am until 3 pm. They arrived a few minutes late and didn't start until after 9:10am, which is no big deal, except that they finished at 2:55pm, and I paid for the full 6 hours. At $50.00 per hour, I didn't like paying $12.50 for time they weren't working.Jan 21, 2015VerifiedRoyal Maid Service's reply
We really appreciate the feedback because we never want to leave a client anything other than 100% satisfied. It is our usual protocol to complete the inside rooms before moving outside, but I acknowledge that we should have been more flexible and accommodated your request to do the lanai in the requested order, without fuss. We have discussed this as a team so that we learn from the experience. As for the timings being shortened, had we gone over by fifteen minutes we would not have charged you, so these things tend to balance out over time, but again, I acknowledge you were not to know that on this first clean, and we will happily reduce your next cleaning fee accordingly. Thanks again for the opportunity. Elaine
Very professional. They were to arrive at 9:00 and they were here on time. I had them do a deep cleaning and was very pleased with the work they did, I have now got them scheduled to come once a month, Will recommend them to my friends. Gloria J.Aug 12, 2016Verified
You all did an AWESOME job cleaning our daughter's townhouse today on short notice!!! We shall definitely ask you to come back! She said it looked the BEST it has ever looked! Thank you so much!Apr 23, 2015Verified
Deep or Spring Cleaning
Post master suite remodel, and my house was covered with construction dust and grit. Elaine"s staff worked non-stop and my home sparkled when they were done. They were extremely efficient and thorough. It was a big job and I am very pleased with the outcome.Mar 29, 2016Verified
- What education and/or training do you have that relates to your work?We regularly network with other maid service companies and our suppliers to share best practice and evaluate new trends.
- What advice would you give a customer looking to hire a provider in your area of work?We do our best work when our client views us as part of their team. Share with us your wish list, your concerns, your pet hates, and we'll do our best to get on board and deliver excellence. Communication is the key. Please don't expect us to be mind readers! Be honest about what needs to be done and what your budget is, so we can help you get the most out of it.
- What questions should customers think through before talking to professionals about their project?Our best customers understand that we run to a schedule and while we will do our best to accommodate any changes requested by the client, if they cancel suddenly, the worst case scenario is that the staff are left with nothing to do. This affects their income and can affect my ability to retain the best staff.