FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are rarely the cheapest in what we do because we choose to focus on quality over bargain prices. Customers that choose our company usually have a high standard for the project they are taking on and do not want the added risk or hassle of hiring an inexperienced contractor. Our prices are usually all inclusive because our customers have told us that they find value in not having to worry about additional fees for work that they feel should be included. Sometimes we will run promotions for veterans, public servants, and teachers so don’t be afraid to ask if we are currently running a promotion.
- What is your typical process for working with a new customer?
Although we can create an estimate for customers based on photos, we often like to meet a customer at their home or commercial building to determine what their needs are and how we can best meet them. This also allows us to give a much more accurate price and develop a relationship from the beginning. Once this is accomplished we typically generate a our proposals within 24 hours out of respect for our customers time.
- What education and/or training do you have that relates to your work?
Our staff has over 20 years of experience in residential and commercial cleaning and over 10 years experience in painting. We hold IICRC certifications in various specialties and an MBA. We have found that many contractors rely almost entirely on informal training in their trades. Our goal is to balance our real world experience with recurring formal training and a focus on proper business practices. Part of the reason that we are not the cheapest contractor is that we invest in our staff’s training and development.