FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size and condition of the home, the type of cleaning, and the specific services requested. We provide clear pricing before the cleaning begins, with no hidden fees. Recurring customers may receive preferred pricing based on their cleaning frequency and service needs.
- What is your typical process for working with a new customer?
We start by learning about the customer’s home, cleaning needs, priorities, and preferred schedule. We review the details of the job, clarify what is included, and provide clear pricing before the cleaning. On the day of service, Beta and Poli personally complete the work and communicate with the customer throughout the process.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on work and years of caring for homes and vacation rental properties. Beta and Poli personally perform the cleaning and continuously improve our techniques, products, and attention to detail. We focus on safe, effective cleaning methods and consistent results.