FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on job size, potential discounts, additional fees, and payment terms. We provide FREE INSPECTIONS during which we can offer an approximate price estimate immediately. Following the inspection, a detailed estimated price will be provided within 24 hours. At our restoration company, we prioritize providing accurate and reliable service to our clients. Therefore, we do NOT provide estimates over the phone. To ensure that we assess the situation thoroughly and understand the full extent of the damage, a visual inspection is necessary.
- What is your typical process for working with a new customer?
1. Initial Contact and Assessment The process begins when a customer reaches out to our company. We gather essential information from the customer regarding the nature of the damage, the extent of the issue, and any immediate concerns they may have. This can be done through a phone call or email. 2. Scheduling an On-Site Inspection Once initial information is collected, the next step is to schedule an on-site inspection. A qualified technician will visit the property to assess the damage firsthand. During this inspection, we will evaluate: • The type of damage (water, fire, mold). • The affected areas (walls, floors, ceilings). • Any structural concerns that need immediate attention. • Potential safety hazards. 3. Detailed Estimate Preparation After completing the on-site inspection, we will prepare a detailed estimate outlining all necessary services. 4. Review and Approval Once the estimate is prepared, it is presented to the customer for review. If necessary, adjustments can be made based on feedback or budget considerations. 5. Planning and Scheduling Work After receiving approval from the customer, planning begins in earnest. This involves scheduling work crews and ordering necessary materials or equipment needed for restoration. 6. Execution of Restoration Work With everything in place, restoration work commences according to plan. 7. Final Walkthrough and Customer Satisfaction Check Upon completion of restoration work, a final walkthrough with the customer takes place. This allows them to see all completed restoration firsthand and ensures that everything has been done according to their expectations. 8. Documentation and Follow-Up Finally, documentation related to insurance claims (if applicable) will be provided to assist customers in filing their claims efficiently. Follow-up communication after project completion to ensure long term satisfaction.
- What education and/or training do you have that relates to your work?
We prioritize the highest standards of education and training for our technicians to ensure exceptional service delivery in the field. All our technicians are IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified, which is a globally recognized certification body that sets the standard for the restoration industry. With over 10 years of experience in the field, our technicians bring a wealth of practical knowledge to every job they undertake. This extensive experience allows them to handle a wide range of situations effectively—from minor water leaks to major disaster recovery efforts—while ensuring compliance with safety standards and customer satisfaction.